How can we help?
For account, subscription, privacy, sync, coaching, or product questions, contact us at [email protected].
Using Honed
Download the latest version from the App Store and use Settings for account, subscription, AI-processing choices, speech language, privacy, diagnostics, and iCloud controls.
Open App Store →Why does the subscription price or currency differ by country?
Apple sets storefront-specific pricing, currency, taxes, and availability. Honed loads products from StoreKit and verifies the product currency against the current storefront before showing an exact amount. Apple’s confirmation sheet is authoritative before purchase.
What if Honed does not show an exact subscription price?
If StoreKit returns conflicting or unverifiable regional metadata, Honed can hide the suspect amount rather than guess. Choose the option to review the App Store price; you can inspect Apple’s price and cancel the sheet without being charged.
How do I cancel or restore my subscription?
Subscriptions are billed and managed by Apple. Manage or cancel under your Apple Account → Subscriptions. Use Restore Purchases in Honed while signed in to the Apple account that originally purchased the subscription.
Why did AI coaching show “not enough evidence” instead of a score?
Honed distinguishes an assessable answer from silence, very short/insufficient content, missing speech, or an analysis failure. It is intentional not to manufacture a score when there is not enough evidence to support one.
What is transcript-only coaching?
Where available, Honed can use Apple speech recognition to create a transcript and send the text for coaching without sending the video/audio media to the AI provider. Transcript-only feedback cannot assess visual presence or audio delivery details.
Why is a recording not yet on my other device?
Recording files can continue transferring after preparation metadata has synchronized. Keep iCloud enabled, allow time for transfer, and verify both devices use a compatible Apple/iCloud setup and current Honed version.
How do I delete my account and content?
Use Account & Privacy inside Honed. Deletion is designed to remove supported local and iCloud app data and propagate deletion state to reconnecting devices. Subscription cancellation is separate and must be managed through Apple.
Does Honed guarantee a job result?
No. Questions, coaching, ratings, readiness views, and career recommendations are preparation aids. They are not hiring predictions and cannot guarantee an interview, offer, promotion, or employer outcome.